Integrated framework for satisfaction assessment in construction sector

Chinny Nzekwe‐Excel, Chris Nwagboso, Panos Georgakis, David Proverbs
  • Journal of Engineering Design and Technology, July 2010, Emerald
  • DOI: 10.1108/17260531011062546

Framework that enables integration of clients & project members and their satisfaction attributes

What is it about?

Purpose: The assessment of the satisfaction levels of different members of a construction project team as a basis for meeting the needs of the client is discussed. Design/Methodology/Approach: An integrated framework that enables a collaboration of construction clients and project participants based on the recognition of the satisfaction requirements of every participant represented in the project team, is proposed. The framework is developed to prioritise the satisfaction attributes of flexible number of construction clients and project participants, and enables the integration of these participants and their satisfaction attributes using mathematical and engineering techniques. Findings and Results: The framework can be applied at the different phases of the project life cycle. In addition, the satisfaction levels of construction clients and the project participants can be enhanced by focussing on the values of their satisfaction attributes and improving the integration of the project team. Practical Implications: A collaboration of construction clients and project participants based on the recognition and acknowledgement of each participant and their requirements is essential to improving project satisfaction in the construction sector. Originality/Value: The framework captures and analyses the level of integrated project team satisfaction. The outcome of the study will improve understanding the satisfaction requirements of every client and participant represented in a given construction project team.

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