Managerial perception of service innovation in facility management organizations

  • Ada Scupola
  • Journal of Facilities Management, July 2012, Emerald
  • DOI: 10.1108/14725961211246009

Service Innovation in facility management organizations

What is it about?

This paper deals with innovation in a specific service sector: the facilities management (FM) sector and shows that generally FM perceive themselves as very innovative with the major type of innovations being: contract innovation, business model innovation, service and service process innovations.

Why is it important?

This study is unique because it is one of the few studies investigating how a manual service sector (facilities management sector) is innovating.

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