Remedy or cure for service failure?

  • Effects of service recovery on customer satisfaction and loyalty
  • Mabel Komunda, Aihie Osarenkhoe
  • Business Process Management Journal, February 2012, Emerald
  • DOI: 10.1108/14637151211215028

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http://dx.doi.org/10.1108/14637151211215028

The following have contributed to this page: Aihie Osarenkhoe