Communication channel consideration for in‐home services

  • The moderating role of customer participation
  • Marcel van Birgelen, Benedict G.C. Dellaert, Ko de Ruyter
  • Journal of Service Management, April 2012, Emerald
  • DOI: 10.1108/09564231211226123

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http://dx.doi.org/10.1108/09564231211226123

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