Communication overload: a phenomenological inquiry into academic reference librarianship

C. Sean Burns, Jenny Bossaller
  • Journal of Documentation, August 2012, Emerald
  • DOI: 10.1108/00220411211255996

Communication overload among academic librarians

What is it about?

Academic librarians must be aware of the affects of information and communication technologies on their communities since these technologies provide access to the documents and information needed by these communities. Yet, how are academic librarians affected by ICTs? This paper examines the experiences of academic librarians with ICTs and finds that their focus on service helps them to make sense of their work amidst the abundance of information and communication.

Why is it important?

There are aspects of academic librarianship that seem core and lasting and aspects that seem transient and dependent on changing technologies. Research on academic librarians use of information and communication technologies help identify these different aspects, as they are experienced, and further understanding of what it means to be in this profession.

The following have contributed to this page: Dr Jenny S Bossaller