What is it about?
Is patient satisfaction with video telemedicine primary care visits comparable to face-to-face office visits?
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Why is it important?
Yes. Patients rate video telemedicine visits comparably to face-to-face visits for satisfaction and quality of care. (SOR: B, systematic review and cross-sectional studies) Time saved is an advantage; video communication and technical concerns are disadvantages. (SOR: B, systematic review and cross-sectional study) Predictors of higher satisfaction with telemedicine include a patient understanding of telehealth, female gender, and uninsured status. (SOR: B, cross-sectional study) Cross-sectional studies included patients agreeable to telehealth visits and may be subject to selection bias. More studies are needed in primary care
Perspectives
Results may not be generalizable to older patients, pediatric patients, or patients with symptoms not amenable to management algorithms; the analysis did not account for patient education level or complexity of comorbid health conditions; participants self-selected into telehealth visits, which may have contributed to overly favourable results.
Ryan Gorji
The University of Chicago Medicine & Biological Sciences
Read the Original
This page is a summary of: Is patient satisfaction with video telemedicine primary care visits comparable to face-to-face office visits?, Evidence-Based Practice, June 2020, Wolters Kluwer Health,
DOI: 10.1097/ebp.0000000000000903.
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