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This study proves that service management in this case we take Fast Food Industry, can use other types of waiting line system to improve the service. We examine two types of waiting line system such as one serve and multi server system.

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This page is a summary of: The Application of Waiting Lines System in Improving Customer Service Management: The Examination of Malaysia Fast Food Restaurants Industry, IOP Conference Series Earth and Environmental Science, March 2016, Institute of Physics Publishing,
DOI: 10.1088/1755-1315/32/1/012074.
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