What is it about?
This study examines how social capital and OCB impact civil servant performance in bureaucracies, critiquing Weberian efficiency. Research in Central Lampung and Metro City using AHP highlights civic virtue, altruism, and trust as key factors in improving effectiveness.
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Why is it important?
Understanding the role of social capital and OCB in bureaucratic performance is crucial for improving public sector efficiency and service delivery. Traditional bureaucratic structures often result in rigidity, low motivation, and diminished productivity. By emphasizing cooperative relationships, trust, and discretionary positive behaviors, this research highlights alternative strategies for enhancing civil servant performance beyond hierarchical control. The findings offer practical implications for policymakers and administrators aiming to foster a more adaptive and human-centered public administration.
Perspectives
This study synthesizes perspectives from organizational theory, social psychology, and public administration. It critiques the limitations of Weberian bureaucracy and scientific management while advocating for the integration of socio-psychological factors in organizational analysis. The research supports the view that enhancing trust, civic engagement, and discretionary efforts within bureaucracies can lead to more effective and responsive public institutions.
Dodi Faedlulloh
Universitas Lampung
Read the Original
This page is a summary of: Navigating social capital development through organisational citizenship behaviour in local government bureaucracy, Cogent Social Sciences, August 2024, Taylor & Francis,
DOI: 10.1080/23311886.2024.2386708.
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