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Public services co-creation. This paper extends Payne, Storbacka, and Frow’s framework about value co-creation to public services. In particular we examine how public organizations learn about customers' experiences.
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This page is a summary of: Public administrators' engagement in services co-creation: factors that foster and hinder organisational learning about citizens, Total Quality Management & Business Excellence, May 2014, Taylor & Francis,
DOI: 10.1080/14783363.2014.918706.
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