What is it about?

Good wages, job security, and opportunities for advancement and development are the three most important motivators. Hotel employees in Riyadh are satisfied with their work accomplishment, location of the hotel, and work shifts but are dissatisfied with the workload and the pay they receive.

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Why is it important?

The hotel industry relies on motivated employees to deliver quality service. The diversity of the labor force employed at hotels in Saudi Arabia makes it difficult to motivate and satisfy employees.


This study extends previous studies by investigating the factors that motivate and satisfy hotel employees in Riyadh, Saudi Arabia.

Dr. Muhammet Kesgin
Rochester Institute of Technology

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This page is a summary of: What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?, Journal of Human Resources in Hospitality & Tourism, March 2020, Taylor & Francis,
DOI: 10.1080/15332845.2020.1737765.
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