What is it about?
This paper investigates whether ISO 9001 decertification decision is driven by economic motivations.
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Why is it important?
More than one million certified companies must choose, every three years, whether to renew or to withdraw from ISO 9001 certification. The decision can have consequences on the organizational processes, quality of the products, competitiveness, customer satisfaction, and performance.
Read the Original
This page is a summary of: Why firms lose their ISO 9001 certification: Evidence from Portugal, Total Quality Management & Business Excellence, June 2019, Taylor & Francis, DOI: 10.1080/14783363.2019.1625266.
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