Use of customer satisfaction measurements to drive improvements

A. Birch-Jensen, I. Gremyr, J. Hallencreutz, Å. Rönnbäck
  • Total Quality Management & Business Excellence, February 2018, Taylor & Francis
  • DOI: 10.1080/14783363.2018.1436404
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http://dx.doi.org/10.1080/14783363.2018.1436404

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