Key performance indicators measurement in service business: a fuzzy VIKOR approach

Javad Sofiyabadi, Bahare Kolahi, Changiz Valmohammadi
  • Total Quality Management & Business Excellence, August 2015, Taylor & Francis
  • DOI: 10.1080/14783363.2015.1059272
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http://dx.doi.org/10.1080/14783363.2015.1059272

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