The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction

  • Ana Rosa Del Águila-Obra, Antonio Padilla-Meléndez, Rami M.O.O. Al-dweeri
  • Total Quality Management & Business Excellence, October 2013, Taylor & Francis
  • DOI: 10.1080/14783363.2013.807681

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The following have contributed to this page: Professor Antonio Padilla-Meléndez and ANA ROSA DEL AGUILA OBRA

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