Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain

Frederic Marimon, Luc Honore Petnji Yaya, Marti Casadesus Fa
  • Total Quality Management & Business Excellence, August 2012, Taylor & Francis
  • DOI: 10.1080/14783363.2011.637795

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http://dx.doi.org/10.1080/14783363.2011.637795

The following have contributed to this page: Frederic Marimon and Dr Luc Honore Petnji Yaya