What is it about?

It is about the experience that patient, relatives and carers find when using the healthcare service. Touchpoints are describèd along the patients journey and the difficulties to understand the information provided by the doctors, staff and built environment are highlighted in the paper.

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Why is it important?

It highlightes the role that design can have by making small changes on the means where the information is provided.

Read the Original

This page is a summary of: User Experience of Brazilian Public Healthcare System. A case study on the accessibility of the information provided., The Design Journal, April 2019, Taylor & Francis,
DOI: 10.1080/14606925.2019.1595449.
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