An Investigation of Service Expectations: Developing and Validating an Alternative Scale for Service Quality Assessment in Academic Libraries

Muhammad Jaber Hossain, S. M. Zabed Ahmed
  • The International Information & Library Review, April 2014, Taylor & Francis
  • DOI: 10.1080/10572317.2014.924777

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http://dx.doi.org/10.1080/10572317.2014.924777

The following have contributed to this page: Prof S.M. Zabed Ahmed