Exploring the impact of product service quality on buyer commitment and loyalty in B TO B relationships

  • Sung Hong Kim, Jin Han Kim, Won Jun Lee
  • Journal of Business-to-Business Marketing, April 2018, Taylor & Francis
  • DOI: 10.1080/1051712x.2018.1454628

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http://dx.doi.org/10.1080/1051712x.2018.1454628