Piloting Consumer Health Information Services in Collaboration with a Community Research Engagement Program

  • Margaret Ansell, Michele R. Tennant, Vicki Piazza, Linda B. Cottler
  • Medical Reference Services Quarterly, October 2017, Taylor & Francis
  • DOI: 10.1080/02763869.2017.1369283

Librarians help a Community Health Organization Give Their Users Good Health Information

What is it about?

A university medical library used a small grant to try out some new ways for them to help a local community health organization, HealthStreet, give their users good health information. They had conversations with HealthStreet's staff to find out what kind of health information they were interested in, which they recorded, then studied. They found out several interesting things from these conversations, including how the staff thought about their own jobs, and what kind of information HealthStreet staff needed. The librarians also taught HealthStreet staff how to find health information online and figure out whether it was trustworthy. The HealthStreet staff took surveys before and after the class, so that the librarians would know whether the staff thought they learned anything. According to the survey results, HealthStreet staff thought the class helped them be more confident about finding health information online. This project may be a good example for other libraries who want to work with community health organizations.

Why is it important?

Medical librarians know a lot about how to find good health information, and it's important that they share what they know with as many people as possible, so that people can have the information they need to make good decisions about their health. By working with health organizations in their community, librarians can increase the number of people who know how to find good health information, which makes the community healthier.

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The following have contributed to this page: Miss Margaret Ansell