What is it about?
This paper examines the value of concrete empirical data in enhancing our understanding of knowledge management hierarchies.
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Why is it important?
The theoretical debate has generated different insights and perspectives but the term knowledge hierarchy remains a misconstrued principle. In today's age of austerity, managing complex administrative processes in an airport billing environment, while striving for effectiveness and efficiency is challenging. This study sheds light on the hybrid forms of the knowledge hierarchy from several perspectives.
Perspectives
The study uses a qualitative approach to gauge the stakeholders' perceptions in order to demonstrate that there are significant variations in understanding organisational key roles.
Dr Marion Kahrens
European College of Business and Management
Read the Original
This page is a summary of: Rethinking knowledge hierarchies – bridging the gulf between theory and practice: the case of Frankfurt airport’s billing department, Knowledge Management Research & Practice, October 2013, Nature,
DOI: 10.1057/kmrp.2013.29.
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