Satisfaction with responses to anti-social behaviour
What is it about?
This paper reports on the findings of a survey of people that complained about anti-social behaviour to the police, a local council or a social housing provider. The results demonstrate the importance of keeping complainants informed of progress in a case for improving levels of satisfaction.
Why is it important?
This study provides useful information on how to improve levels of satisfaction among individuals that complain about anti-social behaviour.
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