Determinants of complainant satisfaction with agency responses to anti-social behaviour

Rick Brown, Emily Evans
  • Crime Prevention and Community Safety, April 2014, Springer Science + Business Media
  • DOI: 10.1057/cpcs.2014.1

Satisfaction with responses to anti-social behaviour

What is it about?

This paper reports on the findings of a survey of people that complained about anti-social behaviour to the police, a local council or a social housing provider. The results demonstrate the importance of keeping complainants informed of progress in a case for improving levels of satisfaction.

Why is it important?

This study provides useful information on how to improve levels of satisfaction among individuals that complain about anti-social behaviour.

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http://dx.doi.org/10.1057/cpcs.2014.1

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