What is it about?

This paper reports on the findings of a survey of people that complained about anti-social behaviour to the police, a local council or a social housing provider. The results demonstrate the importance of keeping complainants informed of progress in a case for improving levels of satisfaction.

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Why is it important?

This study provides useful information on how to improve levels of satisfaction among individuals that complain about anti-social behaviour.

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This page is a summary of: Determinants of complainant satisfaction with agency responses to anti-social behaviour, Crime Prevention and Community Safety, April 2014, Springer Science + Business Media,
DOI: 10.1057/cpcs.2014.1.
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