What is it about?

This chapter illustrates how corpora annotated with pragmatics-relevant information can help to create speaker profiles for professional communicators using call-centre agents from Britain and the US as an example, also contrasting their communicative behaviour with that of their callers

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Why is it important?

The chapter demonstrates clearly how objective speaker may be carried out using techniques based on advanced corpus pragmatics.

Perspectives

The chapter demonstrates clearly how objective speaker may be carried out using techniques based on advanced corpus pragmatics.

Professor Martin Weisser
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This page is a summary of: Profiling Agents and Callers: A Dual Comparison Across Speaker Roles and British versus American English, January 2016, Springer Science + Business Media,
DOI: 10.1057/978-1-137-49616-4_5.
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