What is it about?
Encountering rude behavior at work makes people more likely to depend on limited information in making subsequent judgements, a cognitive bias referred to as anchoring. Anchoring is one of the most robust and widespread cognitive biases, common in medical diagnoses, negotiations, legal settings, and the stock market.
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Why is it important?
The relationship between rudeness and anchoring is particularly problematic because biases in judgment are typically held with substantial confidence, and individuals are generally unaware of their influence on decision making. The findings provide the first evidence that everyday impoliteness can have serious, and even life-threatening consequences.
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This page is a summary of: Trapped by a first hypothesis: How rudeness leads to anchoring., Journal of Applied Psychology, March 2022, American Psychological Association (APA), DOI: 10.1037/apl0000914.
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