Why sabotage customers who mistreat you? Activated hostility and subsequent devaluation of targets as a moral disengagement mechanism.

Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner, Cynthia S. Wang
  • Journal of Applied Psychology, October 2018, American Psychological Association (APA)
  • DOI: 10.1037/apl0000359

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http://dx.doi.org/10.1037/apl0000359

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