What is it about?
People resist change in many ways: on cognitive, emotional and behavioural levels; consciously and unconsciously; overtly and covertly. They may resist most change or just a specific change. They may resist the entire change or just parts of it. 24 interviews in New Zealand organisations revealed the multi-dimensional nature of resistance to organisational change.
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Why is it important?
Change is not just refusal or rejection, as some people think it is. Managers and other employees need to understanding the sometimes complex issues underlying resistance.
Perspectives
The empirical study involving 24 interviews in New Zealand organisations revealed the multi-dimensional nature of resistance to organisational change.
Dr Roy K Smollan
Auckland University of Technology
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This page is a summary of: The multi-dimensional nature of resistance to change, Journal of Management & Organization, November 2011, Cambridge University Press,
DOI: 10.1017/s1833367200001206.
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