What is it about?
In the present work we analyze the passenger satisfaction of a public transport service by means of a panel data approach. Improving the quality and efficiency of public transport is important if we are to change the daily transport habits of the public. The congestion in urban areas and its immediate and wider consequences on the climate are pushing central and local governments to instigate sustainable transport policies. These policies require an ever more personalised attention to the desires of the customer, to know and quantify the most influential variables on their decision to travel in public transport.
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Why is it important?
The quality of a public transport system is covered by many factors, such as considerations relative to comfort and safety within the vehicle, the time taken to cover the routes and the convenience and existence of any supporting infrastructure. The techniques that we have used to analyse the panel data are: fixed effects and random effects.
Perspectives
Angelo Paletta is Professor of Management Control Systems at Alma Mater Studiorum, Univer- sity of Bologna, deputy rector position, responsible for the Finance and Social Responsibility Reporting of the University of Bologna. He was appointed by Pope Francis as a member of the Vatican Catholic Education Congregation. His main research interests include: educational management and leadership; public governance and accountability; crisis management and reorganization.
angelo paletta
Universita degli Studi di Bologna
Read the Original
This page is a summary of: A Panel Data Approach to Evaluate the Passenger Satisfaction of a Public Transport Service, Procedia Economics and Finance, January 2014, Elsevier,
DOI: 10.1016/s2212-5671(14)00708-4.
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