Development of a multidimensional measure of perceived product quality

Eugene F. Stone-Romero, Dianna L. Stone, Dhruv Grewal
  • Journal of Quality Management, January 1997, Elsevier
  • DOI: 10.1016/s1084-8568(97)90023-7

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http://dx.doi.org/10.1016/s1084-8568(97)90023-7

The following have contributed to this page: Dianna Stone