Carry-over effects in the formation of satisfaction: The role of value in a hotel service delivery process

Ko de Ruyter, Jos Lemmink, Martin Wetzels, Jan Mattsson
  • January 1997, Elsevier
  • DOI: 10.1016/s1067-5671(97)06017-4

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http://dx.doi.org/10.1016/s1067-5671(97)06017-4

The following have contributed to this page: Professor Jan Mattsson