Warmth during non-productive retail encounters: the hidden side of productivity

Jos Lemmink, Jan Mattsson
  • International Journal of Research in Marketing, December 1998, Elsevier
  • DOI: 10.1016/s0167-8116(98)00016-0

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http://dx.doi.org/10.1016/s0167-8116(98)00016-0

The following have contributed to this page: Professor Jan Mattsson