The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences

  • Jochen Wirtz, Anna S Mattila, Rachel L.P Tan
  • Journal of Retailing, July 2000, Elsevier
  • DOI: 10.1016/s0022-4359(00)00031-2

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1016/s0022-4359(00)00031-2

The following have contributed to this page: Jochen Wirtz