What is it about?
New technology is being introduced at airports to improve service and passenger experiences. A study looks at how self-driving features, service quality, and passenger intentions are connected to airport terminals, providing insight into the link between travel plans and new technology integration.
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Why is it important?
There are increasing opportunities to use technology to supplement human labor. Airport operators should consider the impact of how autonomous technologies complement or replace jobs requiring human labor or input. This might alter the skills required and lead to new needs and methods for hiring and training.
Perspectives
This study is crucial for understanding customers' perceptions of advanced technology deployment at airport terminals. It presents a research model for service quality and behavioral intention, shedding light on how digitalization significantly influences customer behavior and service quality.
Dr. Seock-Jin Hong
Read the Original
This page is a summary of: Exploring the impact of working capital in the U.S. aviation industry for profitability and shareholder value, Transport Policy, December 2023, Elsevier,
DOI: 10.1016/j.tranpol.2023.10.006.
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