Understanding the mediated moderating role of customer expectations in the customer satisfaction model: The case of casinos

  • IpKin Anthony Wong, Leonardo (Don) A.N. Dioko
  • Tourism Management, June 2013, Elsevier
  • DOI: 10.1016/j.tourman.2012.10.010

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http://dx.doi.org/10.1016/j.tourman.2012.10.010

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