The effects of selected individual characteristics on frontline employee performance and job satisfaction

  • Osman M. Karatepe, Orhan Uludag, Ismet Menevis, Lejla Hadzimehmedagic, Lulu Baddar
  • Tourism Management, August 2006, Elsevier
  • DOI: 10.1016/j.tourman.2005.02.009

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http://dx.doi.org/10.1016/j.tourman.2005.02.009

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