The interplay of costs, trust and loyalty in a service industry in transition: The moderating effect of smartphone adoption

Mark de Reuver, Shahrokh Nikou, Harry Bouwman
  • Telematics and Informatics, November 2015, Elsevier
  • DOI: 10.1016/j.tele.2015.02.008

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http://dx.doi.org/10.1016/j.tele.2015.02.008

The following have contributed to this page: Dr. Shahrokh Nikou