What is it about?
A groundbreaking study titled "The explanatory power of the SKYTRAX’s airport rating system: Implications for airport management" by Dr. Iva Bulatovic, Dr. Juan M. Dempere, and Dr. Andreas Papatheodorouis is a must-read for anyone interested in understanding the vital elements of airport service quality. It offers a unique blend of theoretical rigor and practical applicability, making it a valuable resource for a broad audience. The research unveils the critical components of airport service quality that significantly influence passenger satisfaction. The findings have broad applicability and significance since they are derived from analyzing a large sample of 423 airports worldwide.
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Why is it important?
By focusing on the identified key components, airport managers can enhance operational efficiency, attract new investments, and increase service quality. The findings offer a strategic problem-solving approach, saving time and cost. The study's insights can also guide investment decisions by pinpointing essential service quality determinants, particularly in emerging and underdeveloped countries. Similarly, the research lays a solid foundation for further academic exploration of airport rating systems and their impact on customer satisfaction and loyalty.
Perspectives
In a world where the airport service sector's market value is forecasted to exceed USD 290 billion by 2029, the study's findings are timely and relevant, especially considering the recent challenges posed by the COVID-19 pandemic, political tensions and global conflicts.
Dr. Juan Dempere
Higher Colleges of Technology
Read the Original
This page is a summary of: The explanatory power of the SKYTRAX’s airport rating system: Implications for airport management, Transport Economics and Management, December 2023, Elsevier,
DOI: 10.1016/j.team.2023.07.002.
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