Sifting to efficiently select the right service employees

  • John E.G. Bateson, Jochen Wirtz, Eugene F. Burke, Carly J. Vaughan
  • Organizational Dynamics, October 2014, Elsevier
  • DOI: 10.1016/j.orgdyn.2014.09.008

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http://dx.doi.org/10.1016/j.orgdyn.2014.09.008

The following have contributed to this page: Jochen Wirtz