Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development

Ben Clegg, Richard Orme, Chris Owen, Pavel Albores
  • Journal of Rail Transport Planning & Management, June 2018, Elsevier
  • DOI: 10.1016/j.jrtpm.2017.12.002

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The following have contributed to this page: Pavel Albores