The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry

  • Osman M. Karatepe, Homa Choubtarash
  • Journal of Air Transport Management, August 2014, Elsevier
  • DOI: 10.1016/j.jairtraman.2014.07.006

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http://dx.doi.org/10.1016/j.jairtraman.2014.07.006

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