Publication not explained
This publication has not yet been explained in plain language by the author(s). However, you can still read the publication.
If you are one of the authors, claim this publication so you can create a plain language summary to help more people find, understand and use it.
Featured Image
Read the Original
This page is a summary of: Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives, Industrial Marketing Management, January 2012, Elsevier,
DOI: 10.1016/j.indmarman.2011.11.021.
You can read the full text:
Contributors
The following have contributed to this page
