Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?

  • Yongdong Shi, Catherine Prentice, Wei He
  • International Journal of Hospitality Management, July 2014, Elsevier
  • DOI: 10.1016/j.ijhm.2014.03.013

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http://dx.doi.org/10.1016/j.ijhm.2014.03.013

The following have contributed to this page: Catherine Prentice