What is it about?
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Featured Image
Why is it important?
This paper contributes to the tourism and hospitality literature by incorporating the concepts of emotional intelligence and occupational commitment as moderators in service settings which involve emotional labor and presentation of self. it is innovative in its incorporation of Organizational citizen behaviors (OCBs) to understand employee and organizational performance
Read the Original
This page is a summary of: Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts, International Journal of Hospitality Management, December 2013, Elsevier,
DOI: 10.1016/j.ijhm.2013.06.007.
You can read the full text:
Contributors
The following have contributed to this page
