The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process

  • Luis Casaló, Carlos Flavián, Miguel Guinalíu
  • Computers in Human Behavior, March 2008, Elsevier
  • DOI: 10.1016/j.chb.2007.01.017

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http://dx.doi.org/10.1016/j.chb.2007.01.017

The following have contributed to this page: Professor Carlos Flavian