Airline station performance as a function of employee satisfaction

Delbert Nebeker, Licia Busso, Philipp D Werenfels, Hamady Diallo, Agnieszka Czekajewski, Bernardo Ferdman
  • Journal of Quality Management, October 2001, Elsevier
  • DOI: 10.1016/s1084-8568(01)00027-x
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The following have contributed to this page: Bernardo Ferdman