Development of a measure to assess quality management in certified firms

  • Francisco José Conca, Juan Llopis, Juan José Tarı́
  • European Journal of Operational Research, August 2004, Elsevier
  • DOI: 10.1016/s0377-2217(03)00145-0

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http://dx.doi.org/10.1016/s0377-2217(03)00145-0