Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions

Prakash K. Chathoth, Gerardo R. Ungson, Levent Altinay, Eric S.W. Chan, Robert Harrington, Fevzi Okumus
  • Tourism Management, June 2014, Elsevier
  • DOI: 10.1016/j.tourman.2013.12.002
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