Impact of Quality Management Systems and After-sales Key Performance Indicators on Automotive Industry: A Literature Review

  • Omar Sabbagha, Mohd Nizam Ab Rahman, Wan Rosmanira Ismail, Wan Mohd Hirwani Wan Hussain
  • Procedia - Social and Behavioral Sciences, June 2016, Elsevier
  • DOI: 10.1016/j.sbspro.2016.05.401

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http://dx.doi.org/10.1016/j.sbspro.2016.05.401