Managing the performance of outsourced customer contact centers

Wendy L. Tate, Wendy van der Valk
  • Journal of Purchasing and Supply Management, September 2008, Elsevier
  • DOI: 10.1016/j.pursup.2008.04.002

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http://dx.doi.org/10.1016/j.pursup.2008.04.002

The following have contributed to this page: Wendy van der Valk