The impact of salespeople's relational behaviors and organizational fairness on customer loyalty: An empirical study in B-to-B relationships

Juliet F. Poujol, Béatrice Siadou-martin, David Vidal, Ghislaine Pellat
  • Journal of Retailing and Consumer Services, September 2013, Elsevier
  • DOI: 10.1016/j.jretconser.2013.03.005

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http://dx.doi.org/10.1016/j.jretconser.2013.03.005

The following have contributed to this page: David Vidal