Service value revisited: Specifying a higher-order, formative measure

  • David Martín Ruiz, Dwayne D. Gremler, Judith H. Washburn, Gabriel Cepeda Carrión
  • Journal of Business Research, December 2008, Elsevier
  • DOI: 10.1016/j.jbusres.2008.01.015

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The following have contributed to this page: Dr Gabriel Cepeda